FAQ

What is Hearken Tutors?

Hearken Tutors is an online tutoring service offering personalized, one-on-one, and group classes across various subjects to help students excel in their academics, be best in class, and help them prepare for exams.

What subjects do you offer tutoring in?

We offer tutoring in Mathematics, English, Science, Biology, Physics, Chemistry, Languages, Essay Writing, and more.

Who are your tutors?

Our tutors are experienced educators with a passion for teaching. They hold relevant qualifications and have undergone thorough background checks, including Enhanced DBS checks.

What age groups do you tutor?

We offer tutoring for students aged 6 to 20, Basically Year 1 - Year 11, A-level students, and university students.

How can I contact Hearken Tutors?

You can contact us via email at info@hearkentutors.com, by phone at 020-8163-4588, or through the contact form on our website - Contact form.

What support do you offer to new subscribers?

We provide a comprehensive onboarding process, including an initial assessment, access to learning materials, and continuous support from our tutors and customer service team.

How can I give feedback about your services?

We welcome feedback from our clients. You can provide feedback through our website, via email, or during regular progress reviews.

Can I request a specific tutor for my child?

Yes, you can request a specific tutor based on their profile and availability. We will do our best to accommodate your preference.

How do you assess a student’s needs?

We begin with an initial assessment to understand the student’s current level and identify areas for improvement. This helps us tailor our tutoring approach.

What if my child struggles with a particular topic?

Our tutors are trained to identify and address specific challenges. They will provide additional support and resources to help your child overcome any difficulties.

How do you ensure quality in your tutoring services?

We have a rigorous selection process for our tutors, regular performance evaluations, and continuous training to maintain high-quality tutoring standards.

What materials do you use for tutoring?

We use a variety of educational resources, including textbooks, practice papers, and online tools, aligned with the school curriculum and exam requirements.

Can parents track their child's progress?

Yes, we provide regular progress reports and updates to parents, ensuring they are aware of their child’s development and achievements.

How do I schedule a tutoring session?

Once subscribed, you are allowed to select your preferred date and time for your classes every week, and our class coordinator will give you a call to confirm your preferred days and time of the week, A confirmation email with the class connection link will be sent to your registered email as soon as your classes has been scheduled.

Can I reschedule or cancel a session?

Yes, you can reschedule or cancel a session through our phone support. Please provide at least 24 hours notice to avoid any charges. Tel : 020-8163-4588

What is the duration of each tutoring session?

Each tutoring session typically lasts 60 minutes, but we offer flexibility to meet individual student needs.

Do you offer group classes?

Yes, we offer group classes with a maximum of 5 students per class to ensure personalized attention.

How are online classes conducted?

Online classes are conducted via Microsoft Teams, ensuring a seamless and interactive learning experience.

How do I subscribe to your tutoring services?

You can subscribe to our tutoring services through our website. Choose your desired package, complete the registration process, and make the payment.

What are your subscription plans?

We offer various subscription plans tailored to meet different needs, including monthly subscriptions and package deals for 4 classes a week or 16 classes a month. Our subscription is in two categories 1. Class of small groups of 5 4 Classes a week - £ 40 (Weekly subscription) "Can cancel anytime" 16 Classes a month - £ 136 (Monthly subscription) "Can cancel anytime" Discounted by 15% "£8.50 / Class" 192 Classes a year - £ 1,344 (Monthly subscription) "Can cancel anytime" Discounted by 30% "£7 / Class" 2. One to One Class 1 Class - £ 25 (Can be scheduled for any time and date of your choice) Basically for Exam preparation.

What payment methods do you accept?

We accept payments via credit/debit cards and other electronic payment methods including direct debits.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Cancellations will be effective at the end of the current billing cycle.

Do you offer refunds?

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied within the first 7 days, you may request a full refund.

How do you ensure the safety of online tutoring?

We use secure online platforms, perform thorough background checks on all tutors, and have strict safeguarding policies in place.

Are your tutors DBS checked?

Yes, all our tutors have undergone Enhanced DBS checks to ensure they are suitable to work with children.

What should I do if I have a complaint?

If you have any complaints or concerns, please contact our support team immediately. We are committed to resolving any issues promptly and effectively.